Refund policy
Saponé Return and Refund Policy
Thank you for shopping with Saponé! We hope you love our products, but we understand that sometimes things don’t work out. If you’re unsatisfied with your purchase, we’re here to help.
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Returns
1. Eligibility:
- To be eligible for a return, your item must be unused, in the same condition that you received it, and in its original packaging.
- You have **30 days from the date of purchase** to initiate a return.
2. Non-Returnable Items:
- We do not accept returns on opened or used items for hygiene and safety reasons.
- Gift cards and items marked as “final sale” are also non-returnable.
3. How to Initiate a Return:
- Please email our customer service team at **shop@foreversapone.com** with your order number and a brief description of the reason for the return.
Once your return is approved, we’ll send you a return address and instructions for sending the item back to us.
4. Return Shipping Costs:
- Customers are responsible for paying return shipping costs and restocking fees.
- We recommend using a trackable shipping service or purchasing shipping insurance, as we cannot guarantee we will receive your returned item.
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Refunds
1. Processing Your Refund:
- Once we receive and inspect your returned item, we will notify you via email of the approval or rejection of your refund.
- If approved, your refund will be processed, and a credit will automatically be applied to your original payment method within **7-10 business days**.
2. Partial Refunds:
- In certain situations, only partial refunds may be granted (e.g., if an item is returned in a damaged or not original condition).
3. Late or Missing Refunds:
- If you haven’t received a refund yet, please check with your bank or credit card company, as it may take some time before your refund is officially posted.
- If you’ve done this and still have not received your refund, please contact us at shop@foreversapone.com.
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Exchanges
We only replace items if they are defective or damaged. If you need to exchange a defective item for the same product, please contact us at shop@foreversapone.com with photos of the item and a description of the issue.
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Gifts
If the item was marked as a gift when purchased and shipped directly to you, you’ll receive a gift credit for the value of your return. Once the returned item is received and processed, a gift card will be sent to you.
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Questions?
If you have any questions about our return and refund policy, please feel free to contact us at **[Your Support Email]**.
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Note: This policy is subject to change. Please refer to our website for the most up-to-date version.
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